Pls tell me what's going on...

I lost a fren tt I never thought I would lose.
I lost a fren I cherished lyk....extreme.
I knew what happened.
and im utterly sorry..
But I still have no idea why I became such a hated person in ur eyes.
Izit true tt there's no way to save it?
Izit true tt we cant explain ourselves?

Pls tell me wats going on ><